Privacy Policy
Your privacy matters. Here's exactly what we collect, why, and how we protect it.
Last updated: June 9, 2026
Lave Auto Sarai(“we”, “us”) respects your privacy. This policy explains what personal information we collect through our website and booking system, how we use it, and your rights under Québec's Law 25 and Canada's PIPEDA.
1. Information we collect
- Booking details — your name, phone number, optional email, chosen service, preferred detailer, date/time and any notes you provide.
- Verification— we send a one-time code to your phone to confirm it's really you.
- Account & history — your past bookings and loyalty progress, so you can view them when signed in.
- Technical — a secure session cookie when you sign in, and basic device/usage information.
2. How we use your information
- To process and confirm your bookings.
- To verify your phone number by SMS.
- To notify our shop of your appointment.
- To calculate and apply your loyalty rewards.
- To contact you about your booking and, with consent, occasional offers.
4. Cookies
We use a single essential cookie to keep you signed in to your account. We do not use advertising cookies. Our cookie banner lets you accept or decline non-essential use; essential cookies are required for login to work.
5. Data retention
We keep your booking and account information for as long as needed to provide our services and meet legal obligations. You can ask us to delete your account and associated bookings at any time.
6. Your rights
You have the right to access, correct, or delete your personal information, and to withdraw consent to marketing communications. To exercise these rights, contact us using the details below.
7. Security
Customer and booking records are protected behind server-side access controls and are not publicly readable. While no system is perfectly secure, we take reasonable measures to safeguard your data.
8. Children
Our services are intended for adults. We do not knowingly collect information from children.
9. Changes
We may update this policy; the “last updated” date reflects the latest version.
10. Contact
For privacy questions or requests, email laveautosarai@gmail.com or call +1 514 952 2007.